Benefit of Using Interactive voice response.

The term IVR is for interactive voice response that is cloud telephony service which interaction between callers and a phone system. In now a day’s more Company are turning to IVR that reduce cost of common sales, services, inquiry  and support call to and from the company.

Interactive voice response or IVR is most advanced telephony feature across the business community and which is able to bring remarkable benefit to Your Company. It allow customer to connect 24*7 hours through phone System. This feature gives ample opportunity to customer to reach a particular department and resolve their problem.

IVR system offers a cost effective and cheap way to handle your customer in 24 hours a day and seven Days a week. It reduce customer call handling cost and can be implemented in your company in a number of ways. A recorded message is played when a customer press the appropriate number on the phone keypad. This technology allows IVR system to read specific information from database and then relate that information back to the customer in spoken forms.

The use of IVR System is endless; it can used a wide range of services and request for information. By merging input of a caller with pre made scripts, Internet voice response service  permit callers to call into company using a touch tone telephone and then to interact with system in a real time.  

Here some List of Sector where IVR Application is used.

• Automated Account payment Systems
• Banking Service for account balance transfer 
• Customer market Surveys
• Emergency notifications
• Call centre automation 
• Package Tracking 
• Voice mail services
• Voice messaging 
• Bill remember 
• Bill Collection 
• Call routing 
• Call recording Solution 

Benefit of using IVR

• It is extremely beneficial for company by cutting down on live call handling time and save money and enabling staff to be free to concrete to other work.
• IVR system allows callers to retrieve or excess data information quickly. 
• With the help of IVR Services , company can easily used their business hours without the need for live operators to be on hand. This allow caller to call at their convince and able carry multiple task automatically.
• Companies are able to track call progress and transactions through the use of daily call activity reports. 
• For when call volumes are high, IVR systems allow companies to highlight new products, updates or product information etc while a caller is on hold.